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The player reported that the casino had refused owo accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided jest to wager his winnings and requested jest to close the complaint. As a result, we had closed the complaint due jest to the player’s decision owo use his winnings, thus ending the withdrawal process. The player from Thailand had his account closed and funds confiscated by Helspin due to alleged fraudulent activity. We requested further information and communication evidence from the player. However, the player did not respond owo our messages and questions.
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